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Business Writing and Communication

Communicating with Your Customers

The use of technology is vital to our daily communication, whether we communicate through emails or hold conversations on the phone, etiquette is important. Cultural factors can also create diverse communication challenges and situations. When you develop an understanding of differences and experiences, it helps to promote acceptance and respect for other ideas and viewpoints. Topics include:

  • Email and Phone Communication
  • Inter- and Cross-cultural Communication 


Section - BUS3081-001

Communication Skills for Success (formerly known as Global Communication Series)

Communication Skills for Success
Effective communication skills continue to be in demand in today’s global work environment. Modules in this program are designed to build upon each other. Enhance your foundational communication skills, then progress toward working collaboratively with others. New modules include Critical Thinking Skills and Tips for Creative Presentations.

Modules include:
Communication Starts with Me
Learning how the key communication components can influence the outcome is important to understanding our own personal communication. Our word choices and body language play crucial roles in communicating our ideas, thoughts and feelings. Cultural differences can also impact the perception and interpretation of nonverbal communication. Learn how to best communicate in a manner that positively impacts the success of your message. Topics include:

  • Communication and Perception
  • Words Matter
  • The Power of Body Language 

Hello, Can Anyone Hear Me?

In today’s fast-paced, multi-media world, how well do you really listen and understand what is going on around you? Learning to be an effective listener can improve communication between individuals. Assess your current listening skills and learn to change behaviors that hamper your communication.

Tips for Creative Presentations
Does public speaking make you nervous? You’re not alone! Planning, preparing and presenting “mini-packages” will hold your audience’s attention and entice them to want to hear more from you. Learn different techniques that also target specific audiences based on Hawaii’s rich and uniquely cultural diverse population.

Communicating with Your Customers
The use of technology is vital to our daily communication. Whether we communicate through emails or hold conversations on the phone, etiquette is important. Cultural factors can also create diverse communication challenges and situations. When you develop an understanding of differences and experiences, it helps to promote acceptance and respect for other ideas and viewpoints. Topics include:

  • Email and Phone Communication
  • Inter- and Cross-cultural Communication

Teambuilding
Successful organizations rely on teamwork. Teamwork is a key component of employee engagement. Everyone has an agenda when participating in groups, but success starts with identifying each person’s strengths and what they bring to the table. Whether you’re a leader or a follower, both make valuable contributions to the overall success of the team and the organization. Topics include:

  • Working in Teams
  • Communicating in Groups
  • Do You Lead or Follow?

Collaborative Solutions
In the work environment, you may have to inform, persuade, negotiate, critique, inspire and motivate others. Learning to treat others with respect and courtesy, in spite of differences, can help you to improve relationships and strengthen teamwork within a diverse cultural group. Topics include:

  • Think Teams
  • Critical Thinking Skills
  • Resolving Conflict Through Negotiation


Section - BUS3078-001

Communication Starts with Me

Learning how the key communication components can influence the outcome is important to understanding our own personal communication. Our word choices and body language play crucial roles in communicating our ideas, thoughts and feelings. Cultural differences can also impact the perception and interpretation of nonverbal communication. Learn how to best communicate in a manner that positively impacts the success of your message. Topics include:

  • Communication and Perception
  • Words Matter
  • The Power of Body Language 


Section - BUS3079-001

Hello, Can Anyone Hear Me?

In today's fast-paced, multi-media world, how well do you really listen and understand what is going on around you? Learning to be an effective listener can improve communication between individuals. Assess your current listening skills and learn to change behaviors that hamper your communicaiton.


Section - BUS3205-005

Teambuilding

Successful organizations rely on teamwork. Teamwork is a key component of employee engagement. Everyone has an agenda when participating in groups, but success starts with identifying each person's strengths and what they bring to the table. Whether you're a leader or a follower, both make valuable contributions to the overall success of the team and the organization. Topics include:

  • Working in Teams
  • Communicating in Groups
  • Do You Lead or Follow?


Section - BUS3006-005

Tips for Creative Presentations

Does public speaking make you nervous? You're not alone! Planning, preparing and presenting "mini-packages" will hold your audience's attention and entice them to want to hear more from you. Learn different techniques that also target specific audiences based on Hawaii's rich and uniquely cultural diverse population.


Section - BUS3080-001

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