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Business Writing and Communication

Communicating with Your Customers

The use of technology is vital to our daily communication, whether we communicate through emails or hold conversations on the phone, etiquette is important. Cultural factors can also create diverse communication challenges and situations. When you develop an understanding of differences and experiences, it helps to promote acceptance and respect for other ideas and viewpoints. Topics include:

  • Email and Phone Communication
  • Inter- and Cross-cultural Communication 

Section - BUS3081-002


Successful organizations rely on teamwork. Teamwork is a key component of employee engagement. Everyone has an agenda when participating in groups, but success starts with identifying each person's strengths and what they bring to the table. Whether you're a leader or a follower, both make valuable contributions to the overall success of the team and the organization. Topics include:

  • Working in Teams
  • Communicating in Groups
  • Do You Lead or Follow?

Section - BUS3006-006

Tips for Creative Presentations

Does public speaking make you nervous? You're not alone! Planning, preparing and presenting "mini-packages" will hold your audience's attention and entice them to want to hear more from you. Learn different techniques that also target specific audiences based on Hawaii's rich and uniquely cultural diverse population.

Section - BUS3080-002

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