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Aloha

Pacific Center for Adavanced Technology Training (PCATT) is located in Downtown Honolulu, with ample parking. We are on the city bus line, which makes it convenient to commute from anywhere on Oahu.

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pcatt@hawaii.edu
(808) 845-9296
874 Dillingham Blvd, Honolulu, HI 96817

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Business Writing and Communication

Communicating & Collaborating with Others

Learning to effectively work with others in groups leads to the development of a "team". Engaged teams lead to a successful personal and professional work environment. Building upon your personal communication style, you will learn about group dynamics and influential factors that impact group communication. Learn to create and communicate in a collaborative climate and make effective group decisions. Participants will also develop skills in managing conflict in a professional manner.

Certificate Eligibility Requirements: A Certificate of Professional Development is granted to learners who attend at least 80% of class sessions.

Learner Outcomes

At the end of this course, you will be able to:

  1. Identify personal behaviors and how they affect others in group situations.
  2. Select the appropriate method to make decisions in groups.
  3. Identify characteristics that distinguish groups and teams.
  4. Take steps to create a work environment that promotes communication.
  5. Identify ways to manage conflict.
  6. Demonstrate effective communication skills when working with a diverse group.

Section - BUS3214-007

Section - BUS3214-008

Foundations of Communication

Are you apprehensive when communicating with colleagues, management or friends? Do you find yourself at a loss for words, often thinking about what you should have said after the fact? Do you speak before you think and say things that you realize might offend other people? Have you misinterpreted what someone else has said? Are you hearing but not paying attention to what others are saying? Improve your personal interactions with others by building a strong communication foundation. During this communication series, you will learn to understand who you are as a communicator and how to communicate appropriately with others in a global work environment.

Learner Outcomes

At the end of this course, participants will be able to:

  1. Recognize their level of communication apprehension in personal, public, and group situations.
  2. Feel more confident when communicating with others in different situations.
  3. Identify verbal and non-verbal factors that impact behavior, communication styles and business operations.
  4. Identify and demonstrate effective listening skills.
  5. Identify and effectively use appropriate and effective etiquette when communicating in emails, phone calls and face-to-face communications
  6. Identify necessary skills to improve intercultural and cross-cultural communication skills.

Section - BUS3213-007

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