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Management and Leadership

Communication Starts with Me

Learning how the key communication components can influence the outcome is important to understanding our own personal communication. Our word choices and body language play crucial roles in communicating our ideas, thoughts and feelings. Cultural differences can also impact the perception and interpretation of nonverbal communication. Assess your current listening skills and learn to change behaviors that hamper your communication. Learn how to best communicate in a manner that positively impacts the success of your message. Topics include:

  • Communication and Perception
  • Words Matter
  • The Power of Body Language 
  • Hello, Can Anyone Hear Me?

Section - BUS3079-002

Critical Thinking Skills

Critical thinking involves analysis and evaluation of useful data, facts and perspectives to make informed decisions...whether you're solving problems or bringing a new product or service to market. This skill not only increases creativity and productivity, but it can lead to improved teamwork within your organization over the long-term. Learn to effectively identify challenges or issues, analyze and evaluate data, recommend potential solutions and make better, innovative decisions.

Section - BUS3074-003


Successful organizations rely on teamwork. Teamwork is a key component of employee engagement. Everyone has an agenda when participating in groups, but success starts with identifying each person's strengths and what they bring to the table. Whether you're a leader or a follower, both make valuable contributions to the overall success of the team and the organization. Topics include:

  • Working in Teams
  • Communicating in Groups
  • Do You Lead or Follow?

Section - BUS3006-006

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